FAQs

I want to learn more about East Asian tea culture, where can I go?

Our blog is a great place to start! There, you'll find fascinating tea facts, step-by-step brewing guides, and plenty of helpful insights. We also post fun tea knowledge content and Q&As on our Instagram and TikTok.

If you prefer watching videos, you can also check our latest project Spill the Teawhere we chat with customers, retailers and other tea enthusiasts about their fascinating tea stories and experiences each week. Make sure to subscribe to our YouTube channel so you won't miss any weekly episodes. 

You can also subscribe to our email list to stay updated on our cultural insights and exclusive promotions.

 

Do you have any customer reviews?

Certainly! We’re proud to have received over 2,000 five-star reviews from happy customers. You can find them in the 'Verified Reviews' tab on the right or on our Instagram. Hearing feedback from our customers always excites us, and we’re committed to delivering the best service every time.

 

What payment methods do you accept?

We accept AMEX, ApplePay, Diners Club, Discover Card, ShopPay, GooglePay, Paypal, Visa, Mastercard, Debit Card, Revolut, Shopify Pay, bank deposit.

 

How long does shipping take?

All orders are processed within 1 to 6 business days (excluding weekends and holidays) after receiving your order confirmation email. Shipping times vary depending on your location and the product you ordered. Some products may take longer to arrive due to shipping delays or customs processing. For more information, please check out our Shipping Policy.

 

Do you ship internationally?

Absolutely! We ship our products all around the world. For more information, please check out our Shipping Policy.


How can I track my order?

We'll send you a tracking number once your order has been dispatched so you can keep an eye on your delivery.


Can I cancel or modify my order after it has been placed?

Of course! Just make sure to contact us as soon as possible before we ship your order. 

 

What if I need to return something?

We hope you love everything you order from us. But if something isn't quite right, we offer a 30-day return policy for any unused items in their original condition. Simply reach out to us and we'll guide you through the process. Please note that return shipping costs are the responsibility of the customer. For more information, please refer to our detailed Return Policy.

 

Can I place a wholesale order for your products?

Of course! Please contact us through email at sales@gohobi.co.uk or via live chat. For more details, please refer to this page

 

How can I contact Gohobi customer service?

A: You can reach us through email at sales@gohobi.co.uk or via live chat.

Gohobi Around You: Where Art Meets Everyday Moments

Discover the many places where Gohobi brings Eastern-inspired elegance and artistry to life! Our stockist list includes a thoughtfully curated selection of locations, each offering a unique way to experience Gohobi. From charming gift shops and boutique home decor stores to renowned museums, these spaces invite you to explore and take home a piece of Gohobi’s creations, each crafted to bring beauty and meaning to your life.

Beyond retail, our products are featured in an array of vibrant locations like flower shops, cozy cafés, and sophisticated restaurants, where they’re integrated into the setting to create memorable experiences. In these spaces, our ceramics, teaware, and decorative pieces are used daily to elevate the ambiance—enhancing everything from a beautiful floral display to a serene tea moment. While many of these venues primarily use Gohobi items to enrich their environment, some do offer select pieces for sale, allowing visitors a chance to bring home a tangible memory of their experience.

Wherever you encounter Gohobi, you’ll find our commitment to quality and artistry in every detail. This list is a guide to exploring Gohobi’s presence across these special locations, each one sharing in our vision of simplicity, elegance, and cultural richness.